Every instrument sold by ZOYI Tools includes a 12-month warranty from the date of delivery. You can extend that to 24 months for $25 when you order.
We replace. We do not ask you to repair.
If your instrument develops a fault in normal use during the warranty period, we ship you a replacement unit. You are not asked to post the faulty instrument back to us, and you never pay international return shipping.
This matters more than it sounds. Return freight on a test instrument frequently costs more than the instrument itself, which is why most cross-border warranties quietly become unusable. We absorb that cost instead of passing it to you.
Extending to 24 months
The Extended Warranty (+1 Year) is $25 and is added to your cart alongside the instrument it covers. Terms in the second year are identical to the first.
- One extension per instrument.
- Must be purchased at the same time as the instrument.
- Coverage runs 24 months from the delivery date.
What is covered
- Manufacturing defects and component failure in normal use.
- Displays, rotary selectors, switches and internal electronics that fail without external cause.
- Faults present on arrival, reported within 14 days of delivery.
What is not covered
- Physical damage: drops, crushing, cracked housings or screens.
- Liquid ingress.
- Damage caused by measuring outside the instrument’s rated category or range.
- Consumable and wear items: test leads, probe tips, fuses, and batteries after six months.
- Instruments opened or modified by a third party.
How to make a claim
- Email 1@zoyitools.com with your order number and a description of the fault.
- Where possible include a short photo or video showing the problem. This is normally all we need.
- We reply within 24 hours on business days.
- Once the claim is approved a replacement ships from our warehouse at no charge to you.
Your statutory rights
This warranty is a commercial guarantee offered in addition to the rights you hold under the consumer law of your own country, and it does not limit them. Customers in the European Union and the United Kingdom keep their full statutory rights whether or not the extension is purchased.
Orders placed elsewhere
We can only support orders placed on zoyitools.com. If you bought the same instrument through a marketplace listing, the claim has to go through that seller — we hold no record of the order and have no way to help, however much we would like to.